Returns & Exchanges
At ALEX AND ANI, we want you to love your jewelry, but if you are not completely satisfied, we offer returns on unworn items within 30 days of purchase. Please ensure all original tags are attached and the product is in its original packaging to qualify for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Your Label
Follow the prompts to download and print your prepaid USPS return shipping label, which will be sent directly to your email address.
Pack Your Items
Securely place your jewelry in the original gift box and shipping mailer, ensuring the packing slip is included before sealing the package.
Drop Off and Refund
Deliver your package to any authorized USPS location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing